Admission and Discharge
Our Lady of the Lake Admission
Patients arriving at the hospital for inpatient care or outpatient surgery should check in through the Admissions Office. Whether your admission was scheduled or you arrive in an emergency, Our Lady of the Lake's admission staff are available to help get you registered as quickly as possible. Room accommodation is determined by your physician according to your medical needs and bed availability.
Please leave all valuables at home or send them home with a family member. Our Lady of the Lake is not responsible for damage or loss to personal property or items.
Our Lady of the Lake Admissions Office
(225) 765-8899
Documents needed for admission
To assist us in serving our patients, please have the following items available (as applicable):
- Insurance card(s)
- Medicare card/Medicaid card
- Driver's license
- Social Security number
- Doctor's orders (if available)
- Authorization (HMO/PPO patients) or pre-certification document
Pre-Admission and Registration Center
Our Lady of the Lake's unique, surgery-specific Pre-Admissions and Registration Center (PARC) helps facilitate a smooth hospital experience in what can feel like a fast-paced environment. PARC team members are with you through every step of your surgical experience, including preparing patients and families for surgery through discharge. The PARC team educates patients and families on what to expect, arranging pre-surgical testing and counseling with an anesthetist if indicated. PARC helps to coordinate your pre-surgery needs, simplify the surgery experience and assist with the following:
- Completion of required tests
- A review of health history and completion of the anesthesia pre-operative record will be done for patients. Nursing will schedule a visit with an anesthesia representative if needed.
- Individualized teaching
- Discussion of discharge needs
- An opportunity to discuss questions or concerns patients may have about their surgery or procedure
Before your surgery, please read this document.
Contact PARC
7777 Hennessy Blvd., Suite 112
Baton Rouge, LA 70808
(225) 765-8378
Monday - Friday, 8 a.m. - 5 p.m.
Our Lady of the Lake Ascension Admission
Ambulatory and Outpatient Surgeries & Procedures
Unless otherwise notified, patients scheduled for ambulatory and outpatient procedures should check in at the Ambulatory Surgery Center located on the third floor of Medical Plaza II, 2014 S. St. Clare Boulevard.
Outpatient Lab Work
Patients coming for scheduled or unscheduled lab testing should check in at Outpatient Registration, located in Our Lady of the Lake Ascension at Entrance B unless notified otherwise
X-Ray, CT, MRI, Ultrasound, Nuclear Scans
Patients scheduled for X-Rays, CT, MRI, Ultrasound, or Nuclear Testing should check in at Outpatient Registration located in Our Lady of the Lake Ascension at Entrance B
Wound Care, Sleep Studies, and Heart & Vascular Catheterization Procedures
Patients scheduled for wound care services, sleep studies, or catheterization procedures should check in at the Emergency Department Registration located in Our Lady of the Lake Ascension at the Emergency Department
Entrance.
Surgeries Requiring an Overnight Stay
Patients scheduled for surgeries which require an overnight stay should check in at Outpatient Registration located in Our Lady of the Lake Ascension at Entrance B.
Patients referred to Our Lady of the Lake Ascension for inpatient care should check in at Outpatient Registration located in the hospital at Entrance B. Room accommodation is determined by your physician according to your medical needs and bed availability.
Please leave all valuables at home or send them home with a family member. Our Lady of the Lake Ascension is not responsible for damage or loss to personal property or items.
Contact Registration/ Admissions
(225) 647-5046
Documents needed for admission
To assist us in serving our patients, please have the following items available (as applicable):
- Insurance card(s)
- Medicare card/Medicaid card
- Driver's license
- Social Security number
- Doctor's orders (if available)
- Authorization (HMO/PPO patients) or pre-certification document
Discharge
When discharged, patients will need to arrange for transportation home from the hospital. A patient's physician or nurse will provide discharge instructions important to continued recovery including medication information, diet needs, activity limitations, rehabilitation recommendations, and time for a follow-up visit.
Please ensure you have all your belongings when leaving the hospital. If you leave an item behind, you may call Our Lady of the Lake Lost and Found in the Security Office at (225) 765-8825 or Our Lady of the Lake Ascension at (225) 647-5000 and ask for the house supervisor.
Patients may receive a questionnaire at home after their stay. Your feedback is important to us.
Patient Safety
We are committed to patient care and safety. This depends on an open and honest communication between patients and providers. Please assist us in our efforts to keep you safe and well cared for.
We ask that patients:
- Follow doctor's instructions
- Always tell the truth and provide full disclosure
- Call your nurse if you need assistance
- Learn all that you can about your condition.
- Ask if you do not understand something.
Our commitment to patients:
- Provide information that you understand to make informed decisions
- Answer your questions
- Treat you with respect, honesty and compassion
- Respect your privacy
- Use patient identifiers to ensure safe and effective healthcare delivery