Billing Services
Our goal is to ensure that your bills are accurate and processed in a timely manner. Our Billing Office works with hospital departments and clinics to gather information needed to process your claim. Patients are billed as soon as possible after their physician's appointment or hospital stay. Typically, bills are not sent until all insurance claims have been processed.
In order to provide you with the most complete and accurate billing services, please bring the following information to your appointments and admissions:
- Photo ID
- Current insurance information
- Any required payments or copayments
When Will I Need to Pay for Hospital Services?
At the time of admission, patients are required to sign a Consent for Treatment and Responsibility for Payment regardless of insurance coverage. Patients with third-party insurance will be requested to pay a known deductible and co-insurance amount at the time of service. Patients who do not have third-party coverage are requested to pay in full at the time of service for inpatient and outpatient services. Our Lady of the Lake allows 60 days from the date of discharge for a patient's third-party insurer to pay for services. After 60 days, patients are billed directly if payment is not received from their third-party insurer.
Can I view my bill and pay online?
Yes, click here to view and pay your bill.
Who can I call with questions about my bill?
If you would like to speak to someone about your bill, you can call a Patient Accounts Representative at (225) 765-8872 or (855) 435-1426 Monday through Friday from 8 a.m. – 4 p.m..