Medical Records
Our Lady of the Lake Regional Medical Center
Release of Information Center
5000 Hennessy Boulevard
(first floor of hospital near elevator E)
(225) 765-8541
Monday - Friday, 8 am - 4:30 pm
Our Lady of the Lake Ascension
Release of Information Department
1125 West Highway 30
Gonzales, LA 70737
(225) 647-5088
Monday - Friday, 8 am - 4 pm
Our Lady of the Lake Children's Hospital
Release of Information Department
8300 Constantin Blvd.
Baton Rouge, La. 70809
(225)374-1345
Monday – Friday 8am – 4:30pm
All patient health care information at Our Lady of the Lake is confidential and protected by State and Federal laws and HIPAA regulations.
A patient, or his/her legal representative, may inspect and/or obtain a copy of their medical record, or have copies of medical records sent to another facility.
Our Lady of the Lake requires a completed, signed and dated Authorization for Release of Health Information form before releasing documents to anyone, including the patient. Because a signature is required to release your information, we are not able to process requests received by telephone or email. When you pick up your records in person, we will ask for photo identification. There may be a fee for providing copies of the medical record. Please click here for printable version of the Authorization for Release of Health information.
If you were born at Our Lady of the Lake and need information on ordering a copy of your birth certificate, please contact the Vital Records Registry for the State of Louisiana.
Electronic Request for Records
Our Lady of the Lake now offers an online records request tool that allows you to securely access your health records. We are dedicated to ensuring the privacy of protected health information, and only allow the following individuals to request patient records:
- Patients requesting their own records
- Parents of minor patients requesting records
- Caregivers acting on behalf of a patient (Ex: Power of Attorney)
Our online tool verifies the requester’s identify by requiring a photo of their driver license, which can be taken on a webcam or smartphone. There is no additional charge to use this service. We recommend using Chrome, Safari or Firefox for the best user experience when requesting records through our tool. If you are a current patient using MyChart, you can also request records through your MyChart account. Click here to access your account.